Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item please contact us at email address to request RA #. Please include your name and order number.

DAMAGES & MIS-SHIPS

Customers shall verify the contents of each shipment upon receipt. Claims must be made to us within 7 days of receipt of merchandise.  If there is a discrepancy or if any items were damaged during transit, you must retain the box that the item(s) arrived in so that we may file a report with the carrier. This includes but is not limited to mis-ships, damages, and/or defective items. Please contact us at returns@pleasureengineering.com to report any issues with an order or for questions on an invoice.

Do not return your item without an RA#.

Returns are only accepted with prior authorization and an RA # issued by
returns@pleasureengineering.com
Contact us at this email for authorization and instructions. 

Replacement or Credit 

Defective goods will be replaced or given account credit, depending on the product/brand. The credit will be applied to a future invoice, with no cheque or credit card refunds.